At Illucia, we are committed to protecting your privacy and providing a secure online experience for all our users. This privacy policy outlines our practices regarding the collection, use, and disclosure of personal information on our website www.illucia.in.

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Information Collection and Use

We may collect personal information such as name, email address, phone number, and billing address when you place an order or sign up for our newsletter. This information is only used to fulfill orders, communicate with customers, and improve our website and services. We will not share, sell, or rent your personal information to third parties for marketing purposes.

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Cancellation Policy

You have the option to cancel your order as long as it has not been shipped. Once your order has been shipped, it cannot be cancelled. To request cancellation, kindly send an email to illuciaindia@gmail.com with your order number and reason for cancellation.

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Refund Policy

A refund is applicable on all merchandise except t-shirts. If you are not satisfied with your purchase, please contact us at illuciaindia@gmail.com within 7 days of receiving your order to initiate a return. Please note that the item must be unused and in the same condition that you received it.

 

Shipping Policy

Typically, orders are processed within 1-2 business days after being placed, and the shipping duration for each product can be found on its respective product page. We work with dependable shipping providers to ensure that your orders are delivered securely and on schedule. Nevertheless, we cannot be held accountable for any delays or damages that may occur during transit.

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Minimum Delivery Time - 4 days

Maximum Delivery Time - 14 days

 

Terms and Conditions

By using our website, you agree to abide by our terms and conditions, which include:

 

• All prices for our products are in INR.

• You must be at least 18 years old to make a purchase on our website.

• We reserve the right to modify our prices, products, and services at any time without prior notice.

• We reserve the right to refuse service to anyone for any reason at any time.

• We are not responsible for any loss or damage that may result from your use of our website.

• All content on our website, including text, images, and videos, is owned by Illucia and may not be used without our permission.

 

If you have any questions or concerns about our privacy policy or terms and conditions, please contact us at illuciaindia@gmail.com.